Contact
Last updated 19 October 2026
One email address for everything. A person reads every message.
Email us
- Help with the app
- Questions about payments, requests, balances or your account.
- Privacy
- Access, correct or delete your data. Write "Privacy" in the subject.
- Security
- Report a vulnerability or a suspicious message. Write "Security" in the subject.
- Complaints
- Write "Complaint" in the subject. See Complaints for what happens next.
What to expect
We aim to reply within 2 business days. Never send us your sign-in code or your wallet key: we'll never ask for them. For a payment, tell us the amount, the date and the person, not your codes.
Registered office
Agentwave Ltd
Centris Business Gateway, Level 4/W
Triq Is-Salib Ta' L-Imriehel
Central Business District, Zone 3
Birkirkara CBD 3020
Malta
We don't offer phone support. Email is the fastest way to reach us.